Terms and Conditions

1. Warranty. Warranty on parts and labor 30 days from date of completed service. Please operate your equipment within this time frame to confirm work done to your satisfaction! If you have a problem or concern, contact us immediately for resolution.This warranty covers service and labor only. All parts installed as part of the work by Hay Small Engine are covered by the manufacturer’s warranty only. Customer shall have no recourse against Hay Small Engine for the defects in parts utilized. This warranty is limited to defects in workmanship not caused by intervening acts such as mistreatment or neglect by the customer. If a customer fails to notify Hay Small Engine of the alleged defect in workmanship and does not allow Hay Small Engine the opportunity to repair the defect, the customer shall have no remedy at law.

2.Limitations of Liability. During the service or repair process, we inspect all components for wear and tear to the best of our ability. However, items such as (but not limited to) belts, pull cords, cables, pulleys, spindles, and any other similar components can wear out and/or break at any time. The customer understands and agrees that Hay Small Engine is not responsible for components subject to this unless we have replaced them during our work related to the invoice.

3. Resolution of Disputes. A. Customer agrees that all disputes under this agreement shall be litigated in courts chosen by Hay Small Engine. B. Customer further agrees that the Law of the State of Texas shall apply to all disputes between the parties hereto.

4. Attorney’s Fees. It is hereby agreed between the parties hereto that the prevailing party in any action instituted, relating, or referring to this agreement, shall have additional rights to recover his/her attorney’s fees and costs in addition to the cost of the action itself.

5. Entire Contract. This agreement replaces and supersedes all previous agreements, written or oral, with respect to the work to be performed by Hay Small Engine. Should any one or more of the contract provisions be determined illegal and/or unenforceable, all remaining provisions shall nevertheless remain effective.

6. Amendments. Amendments to this agreement may only be made in writing and signed by Change Order.

7. Warranty of Ownership. The customer hereby represents that he or she is the owner or the authorized agent of the owner of the equipment which Hay Small Engine will commence work.

8. Force Majeure. Hay Small Engine shall not be liable under the provisions of this agreement for damages on account of strikes, lockouts, accidents, fires, delays in manufacturing, delays of carriers, acts of God, governmental actions, state of war, or any other cause beyond the control of the manufacturer whether like those enumerated.

9. Storage Fee. For items brought to our shop or picked up by us, a storage fee of $10 per week and late payment fee of $10 per month will be applied beginning two (2) weeks after notification has been given to customer that the equipment has been repaired and is ready for pick up or delivery.

10. Abandoned equipment. After thirty (30) days, all equipment that has not been paid for in full will become the property of Hay Small Engine. The items will be disposed of or sold to cover repair costs, pick up, delivery and storage fees. We will attempt to communicate at least 3 times before we apply this clause.

11. Returned checks and late fees. All returned checks are subject to a $35 service Fee. Payment is due at the time of service. The customer agrees to a $10 per month finance charge on any unpaid balance and is responsible for all accumulated finance charges, and all collection fees accrued by Hay Small Engine to collect total debt.

12. Completion acceptance of work performed. In the event a customer is unsatisfied with the work performed by Hay Small Engine, the customer agrees to contact this company prior to posting to any online forums, websites, social media, or review sites. Customers agree to give Hay Small Engine the opportunity to address their un-satisfaction. Any comment or review posted anywhere on the internet must be removed immediately until Hay Small Engine is contacted via phone call to Hay Small Engine, and customer has spoken directly with The OWNER to address the issue. If grievances cannot be resolved to customer’s satisfaction, customer agrees to post the full story of their conversation and interaction with any social media posting (which includes reviews to Yelp, Home Advisor, Angie’s List, Google, Facebook etc.). If a customer’s comments and/or reviews are missing the complete story, the post must be immediately removed and will result in legal action by Hay Small Engine.

13. Estimates. Hay Small Engine will send estimates for repairs done at the shop or after diagnosis at customer’s home. Customer must approve in writing the estimate before any work can be started and/or parts ordered. Customer understands that when provided with an estimate it’s not a guaranteed figure for the completion of work on my equipment and if it exceeds 20% over the estimated amount, Hay Small Engine will communicate with the customer.

14. Delivery. Equipment will not be delivered to the customer and will remain in the possession of Hay Small Engine until payment has been received in full.